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debo1256 Posted: Mon, Jan 27 2014 2:03 PM

I also have not had any luck with QCA. I paid full membership in November 2011 - received 2 magazines, then nothing. I emailed several times; only to have it go to Frogbuzz or some such thing, with no reply ever.

I then decided to get another membership in November 2013, and guess what....NO MAGAZINES - nor have I heard from the company....no membership card....nothing. I am so disappointed in QCA...can't even begin to explain. I really enjoyed the subscription to Easy Quilts (the three I got) and would have liked to continue.

I would not recommend QCA to anyone. I want my money back.

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MaggieNae replied on Mon, Jan 27 2014 2:41 PM

I keep getting notices in the mail that my membership is expired, but It's good until Oct.  I saw the Spring 2014 issue of Easy Quilts in the store.  Wish I had my copy.

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debo1256 replied on Mon, Jan 27 2014 3:34 PM

Yes, I saw it as well, and we should have had ours 2 weeks ago. The membership is a joke.

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QCA Karla replied on Tue, Jan 28 2014 2:31 PM

Hi Deb, an email was sent to you with information and questions so we will be able to help you.

Thank you,

QCA Karla

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QCA Karla replied on Tue, Jan 28 2014 2:35 PM

Hi Maggie, you should have had your issue by now.  We will send out a new paper copy.  In the meantime, you are able to view the digital issue on QCA. 

Thank you,

QCA Karla

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debo1256 replied on Tue, Jan 28 2014 2:41 PM

Yes, I received email this morning. While I appreciate that; it has taken months to get a response. I sent a response to the email this morning, however, I will repeat what I replied. I only received my Easy Quilts magazine twice from November 2012. I did not get the summer, fall  or winter issue of 2013. Nor have I received the spring issue of 2014. I have not received my new membership card, or anything else. Please send to Box 1958 Grimshaw Alberta T0H 1W0. Thank you.

 

Debora Coatsworth

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Wb site issue excuses does not explain poor customer service or failure to receive printed copies of the magazine which is included in membership.  I, too, feel customers are due refunds. 

Maureen rohr

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QCA Karla replied on Wed, Jan 29 2014 10:55 AM

We were not aware of issues with the magazine subscriptions. Easy Quilts comes out 4 times a year, Spring starts mailing the end of December, Summer starts mailing the middle of March, Fall starts mailing the second week of July, andWinter starts mailing the first part of November.  It usually takes 4-6 weeks to have all the magazines shipped and to our members.  If any member does not receive their issue, we gladly replace it after the 6 week time frame.

 Membership cards reports are done the middle of the month and the end of the month.  After the report is finished, sent to the printers, and received by the member, it can take 3-4 weeks for the membership card to arrive.  An  email or phone message will have the missing card on the way.

Internet Explorer caused quite a few issues this year with their update and making our website incompatible.  We have instructions to correct this issue.  Members who are renewing need log into the website with their current username and password, then proceed to renew.

 If one is renewing before the expiration date, please log in, go to the Premium Membership Benefits box in the left column, click on MY ACCOUNT STATUS at the bottom of the  box.  Click to open up the next page.  There will be a RED renewalwhich the member clicks on and will renew the membership.

 If after the expiration date,  log into the QCA website as usual and in the left column click on the CLICK HERE to upgrade to Premium Membership. Follow the steps to renew. 

Emails are behind due to short-handedness and we are working diligently to answer the emails.  Phone messages are taken off 3 time a day and called back usually within 48 hours, unless it is a weekend.  

We do know there are issues with the website, as we work on the QCA website also.  And we know we keep saying a new platform is coming.  It takes time, and when the current website acts up, the programmers stop the update to fix the current site.  

We do enjoy the quilters on the website, and everyone who is involved with QCA is a quilter also.  We appreciate the kindness we read and the friendships we make with other quilters.

We hope this little blurb helps with understanding some of the areas which needed to be addressed.  Thank you Nancy, for pointing out some of the concerns members are having so we are able to understand where members are having trouble.

Thank you,

QCA Karla 

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QCA Karla:
If one is renewing before the expiration date, please log in, go to the Premium Membership Benefits box in the left column, click on MY ACCOUNT STATUS at the bottom of the  box.  Click to open up the next page.  There will be a RED renewal which the member clicks on and will renew the membership.

 

Although I doubt if I'll renew my premium membership until I know the website is fixed, I was puzzled by your instructions. My membership doesn't expire until February 23rd. There is no MY ACCOUNT STATUS. Can't find it anywhere. Website glitch? Or, maybe with all the grumbling I've done, QCA doesn't want me back?


In the beautiful Pacific Northwest!

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QCA Karla replied on Wed, Jan 29 2014 11:31 AM

We have the missing items on their way to you by mail. 

Thank you,

Karla

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gini replied on Wed, Jan 29 2014 11:47 AM

 So, I renewed in October.  That means you have missed my membership card for the end of October, mid nov. End of nov., mid dec. end of December, and mid jan.   6 mailings have been missed, and this is the fourth time I have brought it up to you????

gini in north idaho

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QCA Karla replied on Wed, Jan 29 2014 1:04 PM

Hi Judy, if you do not see My Status Account in the bottom of the Premium Membership Benefits box, you may have your font set to large.  Click on Edit My Profile in your "My Profile" area.  Click on site options,  Under site options, the second on the list is Font Size. Click on the arrow on the right side and a box appears.  Choose a smaller size font and then scroll to the bottom of the page and click on save (left corner).  Go back to your home page and check.  You should see My Status Account now. 

Thank you,

QCA Karla

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QCA Karla:
Hi Judy, if you do not see My Status Account in the bottom of the Premium Membership Benefits box, you may have your font set to large.  Click on Edit My Profile in your "My Profile" area.  Click on site options,  Under site options, the second on the list is Font Size. Click on the arrow on the right side and a box appears.  Choose a smaller size font and then scroll to the bottom of the page and click on save (left corner).  Go back to your home page and check.  You should see My Status Account now. 

 

Thanks Karla, I did have it set to Large. Changed to Normal and all is well now. Thanks for prompt response.


In the beautiful Pacific Northwest!

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QCA Karla replied on Wed, Jan 29 2014 1:48 PM

Gini, when the membership card report is run, it is for a 2 week period. We do not go back to the previous months, only forward.   When a member reports their card is missing, then we manually do a card in our office. Your name and address was included in the report sent to the printers on November 1st.  I will be happy to send new card again to Sandpoint address. 

Karla

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Patty replied on Tue, Feb 4 2014 4:42 PM

I am posting here under your post because I cannot for the life of me find out how to start another post.  Gone to the FAQ about posting and it says to click on the "Write a New Post" but, of course, that does not show up on my screen.  I am not an idiot and I know computers extremely well.  Perhaps I don't see "Write a New Post" because the website does not consider me a member.  But the fact of the matter is that my post is also in relationship to not getting access to the Premium Member area.  I've done EVERYTHING possible to access it to no avail.   I  joined QCA on July 9, 2012.  I DON'T have my viewing text on LARGE so that's not the problem.  I am getting renewal solicitations via snail mail about renewing my premium membership when my membership does not expire for another FIVE MONTHS!  Ridiculous!!  I can't access the premium membership area at all!!!  On my home page, I should be seeing the green premium membership area box and all I see is the Upgrade to a Premium Membership Today box.  I tried calling their toll free phone number of 1-888-253-0203 only to get the "We're busy with other callers" message and to "Press 1 to leave a message and we'll get back to you".  Yeah, right.  To say I'm a little frustrated --- you've GOT to be kidding!  I emailed them at admin@quiltersclubofamerica.com and again, NOTHING!!!  Customer service is a joke.  Come on -- I renewed via my credit card last May 8, 2013 -- WELL BEFORE MY RENEWAL DATE of July 9th -- and have NEVER gotten a membership card, period.  At this point, I can tell you I will NOT BE RENEWING my membership!  I can think of better things to purchase with my $29.95.  If there's anyone out there from QCA monitoring this forum, PLEASE RESPOND!!

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