trouble

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Spudgrandma replied on Thu, Jul 30 2009 11:42 AM

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Carla,

You may need a plug in for it to run properly.  I wish I were home and could help more.  What browser are you using?

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Spudgrandma replied on Thu, Jul 30 2009 11:44 AM

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Also, do you have high speed internet?  I don't think you can watch if your connection is too slow.  I'm just throwing out suggestions here, kind of thinking outloud.

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born2quilt@q.com replied on Fri, Jul 31 2009 9:32 AM

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I am also having trouble having it buffer up.   The promotional video does fine, but the segment videos do not. I would like to be able to watch them. I would  like an answer also.

Thanks , Teresa

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QCA Peg replied on Fri, Jul 31 2009 9:51 AM

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Question to those not able to see QOL video:

• Are you able to click on other videos on QNNtv.com and watch them with no problem?
• Are you able to go to a site such as www.YouTube and randomly click on videos and watch them with no problem?

Trying to determine if you need to update your video player, or if it's an issue w/that particular video. If your Flash player needs to be updated, you'll most likely get a message like that on when you click on a video at www.YouTube.com (along with a link to update.)

QCA Peg

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QCA Kristi replied on Fri, Jul 31 2009 9:55 AM

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Hi - please make sure to contact customer service at QNNtv.com if you are having problems.  They are not checking the boards right now due to increased call volume.  This is from the QNNtv.com web site:

For technical issues regarding video and audio playback, please see our "Help" section in the upper right of your screen.  If you are unable to resolve the issue, please contact us at support@QNNtv.com or call us toll free at 1-888-253-0201.

Thank you,

Kristi

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QCA Peg replied on Fri, Jul 31 2009 10:24 AM

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I also want to mention this from our tech team:

"The QOL episodes are relatively large (esp. the full episode: 60 min!) and may take 10-15 sec for buffering to complete on a high-speed connection.  Here at work, for instance, the full episode took 20-25 sec to complete buffering.  

  Traffic is probably another factor-QNNtv.com's traffic reached an all-time high yesterday and, while the video delivery system is robust, I imagine the demand may have contributed some delay.

  The good news is that once the playback begins it seems to move smoothly."

So, in short, you may want to give it a minute or two to load. Keep us posted!